Careers

We are looking for an energetic, self-motivated individual with a strong focus on business development to join our Ford Pro commercial sales department.

The Assistant Commercial Sales Manager position primarily focuses on prospecting, acquiring new commercial clients and building a portfolio of business accounts.

If you enjoy being on the road, meeting business owners, building new business relationships and developing your own client base, this position could be for you.

Your Role

Working directly with the Commercial Sales Manager, you will be responsible for developing new business opportunities with companies throughout the region.

Your main responsibilities will include:

• Prospecting for new business clients;
• Making business development calls;
• Visiting local businesses and entrepreneurs in person;
• Identifying decision-makers and their commercial vehicle needs;
• Developing new commercial accounts;
• Managing and growing a portfolio of small and medium-sized accounts;
• Advising businesses on their vehicle selection;
• Preparing and presenting commercial quotes;
• Following up with prospects and clients;
• Maintaining an active pipeline of opportunities;
• Documenting activities and follow-ups in the CRM;
• Attending business events, networking activities and trade shows;
• Building long-term relationships with businesses;
• Collaborating with the service, parts and finance departments to provide a comprehensive commercial customer experience.

A Significant Part of This Role Takes Place in the Field

We are looking for someone who enjoys reaching out to clients, making connections and developing new opportunities.

Territory development will be an integral part of your daily work:

Prospecting → Visits → Appointments → Quotes → Sales → Client Retention

You will receive guidance from the Commercial Sales Manager as you develop your knowledge of the products, systems, Ford Pro programs and the department’s business development practices.

A structured three-week onboarding plan will be provided when you join the team.

What We’re Looking For

We are looking for someone who is:

• Energetic and professional;
• Comfortable with prospecting and business development;
• Able to build business relationships quickly;
• Organized and disciplined with follow-ups;
• Results-oriented;
• Comfortable communicating over the phone and in person;
• Able to work independently;
• Motivated to meet and exceed targets;
• Interested in the automotive industry and the business community;
• In possession of a valid driver’s licence.

Experience in sales, business development, automotive sales, commercial vehicles or account management is an asset.

Tools and Benefits

• A commercial F-150 Lightning available for business travel, client visits and prospecting;
• Company-paid cell phone and mobile plan;
• Training and guidance directly from the Commercial Sales Manager;
• A structured three-week onboarding plan;
• Access to Ford Pro tools and solutions;
• Support from the service, parts, finance and administration departments;
• The opportunity to build and grow your own portfolio of commercial clients;
• Participation in business events, trade shows and networking activities;
• A high degree of autonomy in developing your territory.

The Ideal Candidate

You don’t simply wait for the phone to ring.

You enjoy identifying a business, finding the decision-maker, making the first contact, understanding their needs and building a business relationship that can grow over the years.

We are looking for someone who wants to build a portfolio, develop a territory and become a trusted resource for businesses throughout the region.

Think you’re a good fit? We want to meet you.

Send us your application to discuss this opportunity within our Ford Pro commercial sales department.

Do you enjoy advising people, finding solutions and providing excellent customer service?

Are you looking for a positive work environment, a strong team and an employer that will invest in your training?

Dupont & Dupont Ford is looking for a Service Advisor to join its Service team.

No experience as a Service Advisor? No problem.
If you have strong customer service skills, a positive attitude and the desire to learn, we can provide the training you need.

Your Role

As a Service Advisor, you will be the main link between our customers and our team of technicians. Your responsibilities will include:

• Greeting customers and clearly understanding their needs;
• Gathering the necessary information regarding repairs and maintenance for their vehicle;
• Advising customers on recommended maintenance services and repairs;
• Preparing and explaining work estimates;
• Following up on the progress of work with the shop and keeping customers informed;
• Organizing and coordinating the execution of the work;
• Providing a professional, transparent and efficient customer experience;
• Helping maintain high standards of customer satisfaction.

Desired Profile

• Excellent communication and customer service skills;
• Strong organizational skills and the ability to manage several files at the same time;
• Positive attitude and team spirit;
• Comfortable using computer tools;
• French-English bilingualism required in order to serve our customers;
• Experience in the automotive industry is an asset, but not mandatory.

Assets:

• Knowledge of Ford products;
• Experience with the SERTI system;
• Experience as a Service Advisor, Service Consultant or in a similar role.

Why Choose Dupont & Dupont Ford?

At Dupont & Dupont Ford, all departments work together with one shared goal: to deliver an exceptional experience to our customers.

Our dealership has also stood out by winning the Ford President’s Award for excellence in customer service.

By joining our team, you will benefit from:

• Competitive salary starting at $50,000 + BONUS program
• Stable Monday to Friday, daytime schedule;
• Group insurance program including health, dental and vision coverage;
• Employee assistance program;
• Ongoing training;
• On-site training provided;
• Support from an experienced team;
• Dynamic, professional and collaborative work environment.

Would you like to be part of the team?

Send your resume to Stéphane Dorais, Fixed Operations Director
949 St-Joseph Blvd., Gatineau

At Dupont & Dupont Ford, we take care of our people… AND OUR TEAM!

Service Appointment Coordinator

Salary: $40,000 to $45,000 per year
Daytime schedule, Monday to Friday

Do you enjoy communicating with people, offering guidance and finding solutions tailored to their needs?

Dupont & Dupont Ford is looking for a dynamic, organized and customer-focused individual to join our team as a Service Appointment Coordinator.

No automotive experience is required. Above all, we are looking for someone with a positive attitude, strong communication skills and a willingness to learn. Full training will be provided on site.

Your role

You will play an important role in the customer experience and in the smooth operation of our Service Department.

Your main responsibilities will include:

• Contacting customers to schedule manufacturer-recommended maintenance;
• Answering calls and appointment requests;
• Following up on requests received online and through live chat;
• Following up with Service Department customers;
• Informing customers about available promotions and after-sales services;
• Confirming and organizing appointments in the system;
• Maintaining high standards of customer satisfaction and service;
• Working closely with service advisors and other members of the department.

The ideal candidate

• Excellent communication and customer service skills;
• Positive, professional and welcoming attitude;
• Strong organizational skills and the ability to manage multiple requests;
• Comfortable speaking on the phone and using computer tools;
• Ability to work effectively as part of a team;
• Fluency in both French and English is required;
• Experience in a call centre, appointment scheduling, sales, food service, hospitality, reception or customer service is considered an asset.

What we offer

• Annual salary of $40,000 to $45,000, based on experience;
• Stable daytime schedule, Monday to Friday;
• Health, dental and vision insurance;
• Employee Assistance Program;
• Comprehensive and ongoing on-site training;
• Support from an experienced team;
• Positive, collaborative and professional work environment;
• Opportunities for growth within the company.

At Dupont & Dupont Ford, every department works together to provide an exceptional customer experience. We are known for our proactive approach, strong team spirit and commitment to quality service.

We take care of our customers… and our team!

Please send your résumé to the attention of Stéphane Dorais, Fixed Operations Director.

We thank all applicants for their interest. Only those selected for an interview will be contacted.